Return Policy

Return Process

In addition to this Return Policy, Please Read our “Terms & Conditions“.

Please return your product, preferably in the same package you received it in or in a similar, suitable package.

Customer Requirements

  • You have 7 business days to inspect your product.
    If you are not completely satisfied with your purchase, please return it in its original packaging, postmarked within 7 business days of your receipt in order to receive a 100% refund via PayPal or an In-Store Credit.
  • Buyer pays return Shipping (Shipping & Insurance fees will NOT be refunded).
  • Please also include a written description including the reason(s) for returning the product (such as it was damaged OR not as shown/advertised OR doesn’t fit, etc.). Please fill out the Return Form (below) to start the return process.
  • If you wish to return the item(s) but are unable to do so within 7 business days, please contact me immediately to explain and possibly make suitable alternate arrangements.

NOTE: Gemstones by Chris does not have to agree to provide an extension of time. The decision will be at my sole discretion.

Refund Process

Your purchase will be inspected upon receipt. Providing the product is returned in the same condition it was when shipped to you and there is no damage your refund will be processed within 1-3 business days.

Non-Returns/Non-Refunds

  • If there is any damage that was not determined prior to the sale, there will be no refund.
  • Items returned that are not postmarked within 7 days of your receipt will be returned to you without any refund.
  • Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

**IMPORTANT** Please Read the Item Details before purchasing.
Gemstones by Chris strives to be 100% transparent by providing accurate and detailed information regarding my gemstones. Internal/External Inclusions, Flaws or Damage are indicated and/or described in the item’s details. As such, the item is priced accordingly and sold as-is but remains subject to a refund.

 

Return Form